[‎30/‎07/‎2019 10:05] Lauren Stevens:

A 4-step Guide to Changing Cleaning Contractor

For larger firms, i.e. those who employ more than 15 staff members, commercial cleaning is a mandatory investment for both your workforce and your clients, not to mention your reputation. That said, the commercial cleaning sector is an extremely competitive market with many hundreds of providers out there to choose from. So, whether you’re searching for office cleaning, window cleaning, floor cleaning, communal cleaning, or a combination of services, finding a provider that will take the time to meet the individual needs of your company isn’t always easy.

Often an initial faux pas can result in the need to change cleaning provider further down the line, yet to do this, there are a lot of questions you’ll need to address, perhaps questions you may not have the answers to. That’s why we’ve put together a step-by-step guide outlining the main stages in the process, so you can get the answers you need and know what to look for when locating a new and professional cleaning supplier that works to support your business.

Step 1: Where do I begin my search?

Seeking a professional cleaning contractor is often an unnerving task. BICScA good place to start your search is via the British Institute of Cleaning Science (BICSc) website. The reason for this being that members of the BICSc must prove they are able to provide a clean and safe environment and promote best practice in the industry to become recognised by this professional body.

Undertaking such essential research can assist greatly in locating the ideal commercial cleaning contractor for your business. This way you can research any accreditations or awards they possess. You’ll find that reputable contractors possess not only BICSc but also ISO 9001, ISO 14001, and OHSAS 18001 to name but a few.

Step 2: Audits and site surveys

Upon selection of your chosen cleaning contractor, step 2 is to invite them to visit your premises to undertake a site audit and survey. What does this entail? To fully understand the cleaning requirements of your building a complete site survey and AUDITcleaning audit must be performed. A professional company will use this opportunity to identify any cleaning service improvements that can be made.

You’ll find that some contractors will provide a quote without visiting your site, basing their price on the specification that the existing provider uses. We advise that you don’t choose a supplier who does this.

Knowing that your chosen cleaning provider conducts regular audits is encouraging and worth questioning prior to signing any contract. A cleaning contractor that conducts frequent audits are clearly keen on ensuring you gain a fair service for the price you pay.

Step 3: Contractor changeover

When it comes to your contract changeover, one of the initial steps in the handover process will be the delivery of TUPE data from your present commercial cleaning supplier to your newly selected one.

TUPEThe onus for this is on the existing cleaning contractor to supply it to the newly chosen contractor. They should use the weeks before the handover to guarantee the handover is plain sailing and that all parties are happy. You yourself needn’t get involved in this process.

For your contractors however, the TUPE process must be completed at least 28 days before the transfer is completed. Ultimately, the handover should be faultless, so your cleaning services don’t deteriorate as a result.

Step 4: Adding value with training

Appropriate training, and evaluation is vital to attaining the cleaning standards that you anticipate. To add value and ensure your cleaning contractor provides the best level of service, it’s vital that you evaluate the training programme that your new supplier provides.

Through proper evaluation and a well-produced training programme your supplier should be able to improve the ability of the cleaning operatives, increasing their confidence in their role and, their performance.

Making the Decision to Change Cleaning Provider

Just as there are a vast variety of reasons why you may decide to change cleaning contractor – perhaps you’re not receiving the right level of service, you wish to lower your costs, or you need a more flexible provider – there are equally many factors to consider when changing your commercial cleaning provider. It’s essential you understand the reasons why you wish to change. Whatever your reasons are, we hope our step-by-step guide has proven useful.

You’ll find vast improvements will occur once you have carefully selected a professional and accredited contractor, particularly where management, flexibility and training programmes are concerned. Should you need further information, our team at Prime Clean are always happy to help, why not get in touch to find out more.