London commercial cleaning company, independently owned
Prime Clean is an independent London cleaning company, established in 2003.
At Prime Clean, we see our clients as partners. Our family-run ethos means we value relationships, accountability, and doing things the right way. From single offices to multi-site operations, we work closely with you to create cleaner, healthier spaces that reflect your organisation’s standards and support your people.
Our values
Integrity & Trust
We treat your space as if it were our own
Quality & Consistency
Every clean is backed by inspections and standards
People First
We invest in our staff: training, safety, fair pay and career development
Sustainability
Eco-conscious products and processes wherever possible
Partnership
We see our clients as partners: feedback, communication and continuous improvement matter
Our Team & Culture
Every cleaner goes through a thorough recruitment process, training modules, and periodic audits. We maintain a supervision and quality-check system, so there's always oversight and accountability.
Certifications, Insurance & Standards
We are fully insured (public liability, employer’s liability, etc.). All our works comply with industry cleaning standards and health & safety regulations.
Our Systems
We have introduced TimeGate to enhance transparency and service delivery. Delivering a reliable, high-quality cleaning service starts with strong systems and clear accountability.
Time Gate allows our cleaning teams to clock in and out remotely using either a dedicated on-site telephone line or a mobile app.
The process is quick and simple, taking only seconds to complete, while providing accurate records of attendance and working hours. This ensures our teams are on site exactly when scheduled and working in line with agreed service plans.
For our clients, Time Gate offers added peace of mind. Accurate attendance tracking allows us to quickly identify and resolve any issues, maintain consistent service levels, and provide clear reporting when required.
For facilities and office managers, this means greater transparency and confidence that cleaning services are being delivered reliably and professionally.
Internally, the system helps us maximise productivity by supporting structured schedules and improving oversight across sites. Combined with our hands-on management approach, regular audits, and ongoing staff training, Time Gate strengthens our ability to deliver a responsive and dependable service.
This latest investment reflects Prime Clean’s commitment to continuous improvement, innovation, and partnership with our clients. By combining experienced teams with smart technology, we continue to raise standards and deliver cleaning services our clients can trust.
We uses monday.com as our central work management platform to streamline operations across all of our services. By bringing scheduling, task allocation, compliance tracking and client communication into one connected system, the platform enables our teams to plan, execute and deliver work with greater visibility and control.
Streamlining our operations
Its intelligent, context-aware tools support faster decision-making, improved coordination across sites, and more efficient service delivery at scale - helping the whole team at Prime Clean respond proactively, reduce manual administration, and maintain consistently high standards for our clients.
To assist us in monitoring the quality of our services we use SafeContractor a real time auditing platform designed specifically for each client that allows us to produce real-time audits, actions and reports.
The phone/tablet-based application allows us to highlight any areas of concern/improvement that we find throughout each location and assign people to each action, creating a clear chain of responsibility to reaching a conclusion.
We are independently audited
SafeContractor is also used as an operational platform to monitor safety within the workplace and a communication tool the specialist cleaning team use to communicate and generate detailed reports for the operational team.
Why Clients Choose Us
At Prime Clean, we pride ourselves on delivering a personalised, responsive service built around our clients’ needs. You’ll work with professional, reliable teams, so you’ll often see the same trusted staff each visit.
Our transparent pricing means no hidden costs, while regular reporting and client check-ins ensure open communication and consistent quality. And with our problem resolution guarantee, any issue is handled quickly and professionally - your satisfaction always comes first.
