FAQs
What areas do you cover?
We provide professional cleaning, residential cleaning and support services across London and the South East, with flexible scheduling for central offices, business parks, and multi-site operations.
Are your cleaners trained and vetted?
Yes. Every member of the Prime Clean team is thoroughly vetted, trained, and supervised, ensuring consistent quality and full compliance with health and safety standards.
Do you provide cleaning outside of office hours?
Absolutely. We offer early-morning, evening, weekend, and overnight cleaning to fit around your operations and minimise disruption to your staff.
Can I have the same cleaning team each time?
Yes. We believe in continuity and trust, so we assign stable teams to each site and maintain regular quality checks and management visits.
What cleaning products do you use?
We use eco-friendly, non-toxic cleaning products that are effective, safe for staff, and kind to the environment. We can also accommodate specific product requests or allergy concerns.
Do you offer deep cleaning or specialist services?
Yes - alongside daily office cleaning, we provide deep cleans, carpet cleaning, hard-floor restoration, window cleaning, IT and data-room cleaning, kitchen deep cleans, and washroom hygiene services.
Can you provide consumables such as soap, paper towels, and bin liners?
Yes. We can supply and manage all consumables, ensuring your washrooms and shared spaces are always stocked and ready for use.
Are you insured?
Yes. Prime Clean carries comprehensive public liability and employer’s liability insurance, giving you complete peace of mind.
How do you monitor quality?
We carry out regular regular quality monitoring inspections using the latest technology, performance reporting, and client feedback reviews. Any issues are addressed quickly through our problem-resolution guarantee.
How much do your services cost?
Our pricing is transparent and tailored to your site size, cleaning frequency, and service requirements. We offer free on-site assessments and bespoke quotes.
Do you offer one-off cleans or ongoing contracts?
Both. We work with clients on one-off cleans, periodic maintenance, and long-term contracts, depending on their needs and budget.
Can you handle waste and recycling management?
Yes. We provide waste-management and recycling services, helping businesses reduce landfill use and meet sustainability goals.
How do I get started?
Simply contact us to arrange a site visit. We’ll assess your requirements and provide a free, no-obligation proposal that fits your schedule, budget, and standards.
What is Time Gate?
TimeGate is Prime Clean’s secure time and attendance monitoring system. It allows our cleaning teams to clock in and out remotely via a dedicated telephone line or mobile app, ensuring accurate attendance records and full transparency. For our clients, this provides reassurance that cleaning services are delivered exactly as scheduled, with improved consistency, accountability, and rapid issue resolution.
Do you pay London Living Wage?
Yes, we are a London Living Wage accredited member and wherever possible we will always pay the London Living Wage.
More questions?
We’d love to hear from you and answers any questions you may have. Working in partnership with our clients, we can tailor and customise a schedule to suit you. We look forward to hearing from you.